Malaysia Airlines on track for e-Ticketing roll out in September

Malaysia Airlines is on track to roll out electronic ticketing by September this year with the completion of its customer airlines’ check-in system cutover to the new SITA Departure Control System. (4/19/2007)According to the airline, this allows the 15 airlines including Jet Airways, Royal Brunei and Kuwait Airways, which are served by Malaysia Airlines as the ground handling agent, to check in eTicket passengers along with paper ticket customers. This cutover for the customer airlines represents phase one of Malaysia Airlines’ RM400 million Passenger Services System rollout to upgrade all IT infrastructure to facilitate the airline’s move to the International Air Transport Association’s (IATA) standard eTicketing. The next phase to enable Malaysia Airlines to be fully eTicketing capable involves the system cutover for its 16 domestic stations beginning with Alor Setar. The completion date is targeted for early July after which the international stations will begin their rollout and complete it by August. “We are on track to be eTicketing capable by 21 September. This move will bring many benefits to Malaysia Airlines. In addition to an initial savings of RM20 million as we replace the paper tickets, eTickets are cheaper to process, provide higher levels of customer service and are easier to sell through different channels,” said Malaysia Airlines Senior General Manager Transition Management, Dr. Amin Khan.

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